Pricing and Adjustments

Price Adjustments

If we (or a selected competitor) mark down the price of an item you've already purchased, we'll gladly adjust the sale price at your request within 10 days of your shipment date. 

• The item must be identical in color and size.
• For U.S. price-matching considerations, all vendor websites (Freepeople.com, Katespade.com, Nike.com, etc.) are designated national competitors for which price adjustments are considered, along with the following competitors: Amazon (must be sold and shipped by Amazon), Bloomingdale's, Finish Line, Foot Locker, Macy's, Mr Porter, Neiman Marcus, Net-a-Porter, Saks Fifth Avenue, Sephora, Shopbop, Ulta Beauty and Zappos.
• We are unable to match order-level discounts, gift card promotions or shipping offers.
• We do not offer price matches or sale adjustments on items from outlet, flash sale, auction, club, or regional and non-U.S.-based retailers, as well as "marketplace" prices from third-party sellers.
• Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions.
• We do not process automated price matching or price adjustment requests generated by third-party services.
• We will only make one price adjustment per item.
• Designer goods originally purchased at a sale price are excluded from price adjustments.
• If requesting a price match or price adjustment in one of our stores, you must bring a current advertisement or a functioning link to the item on the competitor's website.
• Price adjustments will be credited back to the original form of payment used to purchase the item.